Billing Information 

When MAST transports you, the paramedics will complete a Patient Care Report, also called a "run report," documenting the information concerning your condition, their medical assessment, and care rendered to you.  If you are able, or a family member is with you, we will ask for insurance information at this time.  

When the run report is transmitted to our billing office, an invoice is created.  If we were able to obtain insurance coverage, we will file a claim with your insurance company on your behalf, and you will receive an invoice indicating we did so.  If we did not obtain insurance data, you will receive an invoice with a request for insurance coverage, or for payment of the charge.  Regardless of insurance coverage, the cost of the transport is your responsibility.  

If your insurance carrier denies your claim, the carrier will send notice of the denial to you.  Although we will do our best to appeal the denial, often the patient has the most leverage to obtain payment. Please contact your carrier to appeal individually. 

Once we have received payment or denial from all third parties (primary and secondary insurance), you will receive a Statement indicating the remaining balance is your responsibility.  We accept VISA or MasterCard, and we do grant discounts for prompt payment.  Call our billing department as soon as you receive the statement in order to receive this discount.  816-924-1700 

MAST Members:  If you are a MAST member, we will accept insurance payment only on all calls deemed to be medically necessary and paid by insurance.  Please see our membership page (www.mastambulance.org/membership.php) for more information.